another week has passed. and here i am to blog again. the feeling of blogging is just so... shuang. haha.

i just came back from watching the Arsenal vs Man Utd match at tim sim's house. man! so many people went can? i shall try my best to name all of them... sylvester, luwei, henson, jieming, tim sim (like duh~!), daryl, kong sheng, kong ann, shuen, jaslyn, huishan, huijing and myself. tim sim's dad also came to watch with us. haha. it was a pulsating match, although most of the time i was laming around with daryl and henson and shuen and sylvester. haha. daryl and henson mentioned that some arsenal player looked like a pac of McDonald's french fries that is a little bit chao da. lolx. what a description~! it was really hilarious. when rooney scored the first goal of the match at the 45th minute, i jumped up from the sofa and punched my fist into the air. then somehow, i landed very boyishly. jaslyn had to pull my leg down. she also told me that i am a girl and that i should not sit until like that. oh man... sounds like my grandmother can? lolx =P aiyah... but when it comes to watching soccer with a group of people, image doesn't really matter anymore. i'm in the game. heh. but it was quite paiseh la. for jas to tell me that. i've always maintained a prim and proper image ok?

anyway, i was messaging huiyi throughout the match. it was quite hilarious cos we were taunting each other and were discussing soccer the female way - talking about handsome guys. she loves her fabregas (whom i call smelly gas) and i love my ronaldo. haha. o0ps... but you must understand that we KNOW what is going on ok? we dont watch soccer cos of the great bods and handsome guys. that just comes as a bonus =P wahaha.... im getting closer to huiyi cos of the random messaging and soccer. wahaha... this is so cool~!!! soccer bonds.

im so tired now... shall continue tomorrow... ttfn....

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yea~!!! i am back to blog. i shall blog about my wei qu-s...

there was this patient. he is a blood donor. by right, i should give him a faster number. but by left, i gave him a slower number. he was unhappy. i admitted it was my fault and i apologised. then i told him that i would expedite things behind the counter. but somehow, i dont really know how, the medicine joined the slow queue. and then, i got scolded. like walao... i was really very upset. this Mr. Patient Number 1 kept scolding and scolding and scolding. ever since i gave him the Q number he was scolding me already. when he came back to me to request for a faster Q, he was still scolding me. then, as he collected his medicine, he continued to scold. thank goodness he didn't throw any vulgarities at me. or else i would have spat in his face. really. i was so disgusted by his actions. cant he give chance? i already apologised and went behind the counter to try to expedite things for him already and yet he is still like that? sianx. i almost cried lor. really. the tears were already there. i was just preventing them from dropping onli.

Mr. Patient Number 2 also kept scolding me la. i forgot for what. really. haha. i think it is good to forget. but anyway, he kept scolding me. same as patient number 1 la. scold ever since i gave him the Q number. then, after making his payment. he came back and smiled at me and thanked me. oh man~!!! so weird right?

then there was this Mr Patient Number 3. he wanted to ask me something about appointment date. ok. i have to clarify this. at the PHARMACY DISPENSING COUNTER, we are only responsible for DISPENSING the MEDICATIONS. nothing else. so usually we would refer patients to the payment counter for appointments and payment. this patient came up to me and asked me something about appointment. i referred him to the payment counter and told him that we do not deal with appointments and such. then as he left for the payment counter, he made this sarcastic remark "you everything also don't know". like what the freak was he talking about?!?!? ARGH~!!!!!

then there was this Mr and Mrs Patient 4. they wanted to collect the remaining medications and other medications that they have already collected their full supply. i told them that they can only collect medicines that they have not collected full supply of. those that they have already collected full supply, if they want more stock, they would have to see the doc cos those are controlled drugs (e.g. medications for cholesterol, high BP etc.). then they started arguing with me that they wanted to collect the medicines that they had already collected full supply of. they kept scolding and scolding and scolding me. then they moved on to the system and criticized almost everything... i was so so pissed i TOLD THEM OFF~!!! "SIR, YOU EITHER SEE THE DOCTOR FOR YOUR MEDICATIONS OR YOU COLLECT ONLY THESE BALANCES. WHICH ONE DO YOU WANT!??!?!?!" my tone was very firm. i wanted to let them know that i was losing patience with them and that they either take it or leave it. the scoldings will stop there and then. i would entertain them no longer. i wanted them to know that i meant business with them although i am supposed to provide good customer service. i wanted them to know that i am no pushover. they got the message. they left. it was the first time i told a patient off. these patients. they deserve it.

i think it is high time some Singaporeans do a self check. we demand good customer service. but just how much is "good"? where do you draw the line? let's just face the fact that humans are insatiable creatures la. we are greedy. we can almost never be satisfied. even if something is good, we would always think that something else would be better. there is only so much i have to offer. if you want more, I'm sorry. i have to tell you that i have no more left. i did my best. and that is it. no matter how much abusive language you haul at me, i can still only give you this much. i think i really trained my self control and tolerance in this job. just take things easy and not bottle it up. things go in in one ear and out the other. so far, no one has used any dirty talk on me yet. but if they do, i will be very harsh on them. i will let my policeman and the operations team manager know. i know them both well. HA~!!! so those going into the customer service line, ha. beware. and those on the receiving end, give chance la. ok? don't be too harsh. they are humans too.

then, there was this patient whose name was "SZE ERN". yup. exact spelling. i was so happy i took her service chit and ran behind the counter and exclaimed, "i'm sooooo happy~!!!" my colleagues were like, "why? you spotted a mistake in the prescription?" so lame right? haha.. she's only 2 years old. her english name is kimberly. wahaha. pink ranger's name. i was yellow ranger when i was younger. wahaha~!!!!! ok ok..... i shall stop here....

anyway, i will be posted to hougang cos woodlands will be down for renovation. work for 2 weeks then go missions. then come back for for 1 week then next week go YI camp then the following week's Xmas then go overseas le~!!!! WAHAHA~!!! crazy period man~!!! but i love it. looking forward to everything. missions. YI camp. Xmas. overseas.

i fell sick on wednesday. fever. not a good feeling. bleah. overworked. according to my colleague. but things are MUCH better now. at least i have time to breathe. i can still slack and spam people. lolx. yea~!!! i even played with paint. wahaha....

i joined library ministry. lolx. lolx. lolx. i think it is so lame. i thought that i would join tuition. really. like really really really. a lot of people told me the same thing too. haha. oh well. haha. see how la. see what God tells me lor. haha. haha. so lame. library ministry. together with henson. luwei will be coming on board soon~!!! YEA~!!! man utd supporters. but stupid luwei la. must learn to love man utd ONLY and not anyhow switch allegiances like what he did during last night's Arsenal vs Man Utd match -_-''' hor, xiao di?! heh.

my dear friend, wilson ng kok jung, was on NATIONAL TV last tuesday for 10 seconds~!!!!! wahaha... fellow lamer lehx. i caught him on tv. my sister and i were laughing away la. it's those laugh-until-tummy-ache kind. even after he was off tv, i was still laughing. lolx. yup. it was THAT hilarious. wanna see my dear friend who became a mini superstar? click here -------------------------------------------------------------------> http://wilsoniscurious.blogspot.com

like nothing much to blog this week lehx. cos i think nothing really interesting happened. sigh. haha. i miss andros =(


>>> fungi: WAHAHA~!!! u so lame can? jia you at school =)
>>> eunice: lolx. i think we sound like les can? haha. but i love u too. dun feel left out la. if u feel left out, try to integrate yourself in. don't segregate yourself from the rest la. it takes two hands to clap. if u want to join in, im sure they won't leave you out de. will call you to talk some time this week. ok? =D cheer up dearie...
>>> peijun: stupid pei JUNE. i sick also my fault arh? bleah. haha. you make me wait for you for so long lor. lolx. but at least i exercised a bit la. heh. and hor, yesterday you did not chase daryl home lehx. he still went to watch soccer with us. WAHAHA. so sad la. no one hears you. yet another good example. *shakes head*
>>> luwei: people ask me number so cute????? no lor. like normal friends and all that ask i still ok wor. but people whom i do not know?!??! that is really scary lehx...
>>> wilson: oh man~!!! constipated look. WAHAHAHAHHAHAHAHAHAHAHA.... =P no need to thank me for the free publicity stunt la. haha. what are friends for? lolx. the colour i chose for name has it's significance too =P