Work this week has been ok so far. There were a few weird patients… but overall, it was a relaxing week.

Tuesday really was terrible. I had this male patient who limped up to me and passed me his service chit. (gasp! MAs Selamat?!) I politely asked him for his name, for verification purposes. He shouted at me and DEMANDED why I wanted to know his name. He claimed that it was a “rude” gesture; and he kept hurling the word “damn” at me. like everything is damn-ed in his eyes. I was damn, his name was damn, the clinic was damn, the medication was damn, the air-con was damn. For goodness sake, he is a grown-up male in his 50s ok? And he is using the word like nobody else’s business.

Complaints aside, being professional, I explained to him the reason I had to ask for his name [for verification purposes la~!!! DUH~!!! Cos there were times when patients actually took the wrong service chits. This is a serious mistake because if we did not verify, we would prepare and dispense the wrong medication to the wrong patient! The consequences would then be dire. For example, if the patient suffers from heart problems, and I give him common cold medications, the consequences would be dire if the patient suffers from heart attack and does not have the medication with him (ie. GTN). Get what I mean? ]

Even after explanation, this patient continued to hurl that word at me. yes, I know words are cheap, and I love freebies. But this is one word that I don’t want it so often, ya? So, holding on to my composure, self-control and patience won. I told this patient off in a polite yet super duper firm tone that, if read in between the lines, would be, “YOU BETTER STOP THIS “DAMN” THING OR ELSE I WOULD SLAP YOU UP AND DOWN, LEFT AND RIGHT, UNTIL YOU WOULD REALISE THAT I AM NO PUSHOVER, YOU IDIOT~!!!”

He went away, muttering beneath his breath.

By this time, the whole clinic was staring at us. I don’t give a damn man… o0ps… I don’t really care. I am right. And I will stand for what is right. I went behind and started complaining. My colleagues had to cool me down because I was very agitated. I felt quite insulted, actually. My boss even came out and commended me! she told me that I did a good job. Although I was firm, I was polite at the same time. She told me she “admired” me. WAHAHA~!!! So I DO have an admirer~!!! Keke.

Yup… my policeman (fyi, every clinic has a policeman from cisco) came in after the heated exchange and I complained to him. He stood at the dispensing counters and his aura spread. The policeman aura. The “damn” patient stopped “damning” and sat there, guai guai. Even when collecting his medication, when my colleague asked him for his name, he co-operated FULLY with us.

Some patients are just so kiam pa. they do not understand that we are doing all these for their own safety. Sigh… hao xin mei hao bao. We are here to serve, not to be abused. ok, i think i sould like some Indonesian maid. keke.

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In a separate incident, my colleague asked another patient for his IC no. and he flew into a rage. Even after my colleague explained the need for asking, he still scolded her back. She rolled her eyes. I was quite shocked. She’s the nice nice type. With no temper. Goodness. Guess even the nicest person would really buay tahan at times in this job.

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Some patients are terrible! They burp / cough / sneeze / dig their noses RIGHT IN FRONT OF ME~!!!! *faints*

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My blog counter reads 3019. and I have absolutely NO idea who my 3000th visitor is! Since that visitor didn’t leave his / her name, fungi and peijun shall be joint 3000th! Lolx.

Shall blog again on Sunday. I have important things to do now!

jiayoule!